Privacy Policy

We respect the privacy of our users and website visitors (collectively, "you") and are committed to protecting your online privacy. This Privacy Policy outlines the process by which Bitdeer and its associated entities (hereafter referred to as "Bitdeer" or "we") manage, collect, maintain and process user Personal Data. It applies to all Bitdeer systems, platforms, websites, applications and services (collectively, “Services”) through which we collect or process Personal Data.

Under this Policy, we distinguish between two types of data:

"Service Data": Information we collect to operate our platform (e.g., account information, logs). This Policy applies to Service Data.

"Customer Content": Data uploaded, stored, or processed using our computing resources (e.g., AI model parameters, training datasets, mining payloads, private keys). We process Customer Content solely on your behalf as a "Data Processor" subject to our Service Agreement or Terms of Service (ToS).

This Policy applies solely to "Service Data" and does not apply to "Customer Content", which is governed by the applicable Service Agreement or ToS.

We may update this Privacy Policy from time to time. We encourage you to periodically review this Privacy Policy to understand the changes. Changes to this Privacy Policy are effective as of the time they are posted on this page.

We may use your Personal Data to provide and improve the Services that Bitdeer provides to you and to improve your experience on this website. When you create an account for using the Services, we collect the information you provide to us. We also use a variety of techniques to collect and store information, including cookies, pixel tags, local storage (such as browser network storage or application data cache, database and server logs).

For the purposes of this Privacy Policy, "Personal Data" means any information, whether true or not, relating to a person who can be identified from that information, or from that information and other information to which we have access.

By using the Services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Registration

When you create an account with Bitdeer, we will collect data associated with your account, including your email address, phone number and/or other information you provide to us.

If you refuse to provide the required account information for registration, we will not be able to provide you with the service.

2. Payment information

We will also collect your payment and transaction information, and this information will be sent to our third-party payment processor. We will store your encrypted wallet address. We can access and retain user information through our third-party payment processor.

3. Log information

Bitdeer collects information ("log data") sent by your browser when you visit our website and log into your account. This log data may include the following information: your computer's Internet Protocol ("IP") address, browser type, browser version, pages of the services you visit, access time and date, time spent on these pages, and other statistical data. In addition, we may use third-party services to collect, monitor, and analyze such information to enhance the functionality of our services. These third-party service providers have their own privacy policies that explain how they use this information. These third-party service providers can only view the use of your log data when needed to perform tasks on our behalf.

4. Push notifications

The message push function provided by us is supported by a third-party. To achieve the real-time performance of message push, and realize the intelligent push based on a user profile and the view push function based on offline position information, the following information needs to be collected and used:

(1) User ID creation: To create the user ID required for the push service, we may collect the following device information: IMEI, device serial number, MAC, IMSI, etc. The abovementioned information will be used to generate a unique push target ID, namely the CID.

(2) Push capabilities improvement: To enhance push services and experiences, such as using vendor system push capabilities, we may need to collect the following device information: device manufacturers, device brands, device models, iOS/Android versions, ROM information, etc.

(3) Intelligent push function: In order to conduct the refined push operation based on the user's profile and recommend the push content that meets your needs more, we may need to collect relevant application information.

5. Know Your Customer ("KYC") and Know Your Transaction ("KYT") Process

Where required by applicable anti-money laundering, counter-terrorist financing, sanctions, or other legal and regulatory requirements, we collect and process the information necessary to verify your identity, screen cryptocurrency wallet address and perform internal risk and compliance assessment (collectively, the "KYC/KYT Information"). The KYC/KYT Information may include your personal identification data, government-issued identifiers, proof of residence, and other relevant documents or verification data (such as photographic images). We may share KYC/KYT Information with third-party service providers who assist us in our risk and compliance assessment. These service providers are required to implement appropriate technical and organizational measures to protect your data and to process it only on our instructions and for the purposes set out above. We retain KYC/KYT Information for the period required by applicable anti-money laundering and other laws.

6. How we use your information

We may use the Personal Data you provide for the following purposes:

(1) Show you our website and its content;

(2) Identify you as a user in our system;

(3) Verify your identity and perform internal risk and compliance assessment;

(4) Process your order;

(5) Provide customer service;

(6) Respond to your request;

(7) Provide you with product updates;

(8) Improve our website;

(9) Send newsletters, surveys, offers and other promotional materials related to our products;

(10) Communicate with you;

(11) Manage risk and protect this website, our services and you from fraud;

(12) Comply with all applicable laws and regulations and enforce this website and the Bitdeer Service Agreement;

(13) Other purposes with your consent.

7. Information about cookies

In order to give you a better website access experience, we use "cookies" to allow this website to identify your browser and store user preferences and other information. You may modify the acceptance of cookies or reject our cookies if your browser or browser additional services allow it. However, if you do this, in some cases it may affect your experience of visiting our website or prevent you from using some of our services.

We may hire a third-party company to provide business-related services, including but not limited to payment processing, KYC/KYT processing, and cloud infrastructure hosting. These third parties may only access your Personal Data while providing services to us and are obliged not to disclose or use it for any other purpose. We disclose your Personal Data to third parties only for the purposes for which it was collected or created, and only where you have given your consent, unless the disclosure is required or otherwise mandated by applicable law.

We take reasonable steps to ensure that third parties who receive your Personal Data comply with applicable privacy laws, including through contractual data-protection terms or review of the third-party's service agreement and privacy policy. If we become aware that a third-party has used or disclosed your Personal Data in a manner inconsistent with this Privacy Policy or our contractual terms, we will investigate and take appropriate remedial action.

To enable delivery of Services, we may share your Personal Data with the following categories of third parties when necessary:

(1) identity verification providers – to verify your identity and the authenticity of the documents you provide;

(2) screening providers – to carry out the screening required by anti-money laundering, counter-terrorist financing, sanctions, and export control law, and our internal risk and compliance assessment;

(3) payment service providers and payment processors – to process your payments;

(4) cloud hosting, infrastructure and IT support providers – to operate and secure our systems;

(5) analytics and communications providers – to operate our websites and applications, to deliver the message push functionality described in Section I.4, and to send communications you have asked for; and

(6) professional advisers, auditors, law enforcement and regulators – where we are required or permitted by law to disclose Personal Data to them.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights in accordance with applicable laws and regulations. Our goal is to take reasonable steps to allow you to correct, modify, delete or limit the use of your Personal Data. If you would like to know about the Personal Data we hold about you, or you wish to remove your Personal Data from our system, please contact us using the details provided in Section XI.

While we are committed to protecting our websites and services, you are responsible for protecting and maintaining the security of your Personal Data and verifying that the Personal Data we maintain about you is accurate and up to date. You must prevent unauthorized access to your account. Be sure to log out when using a shared computer and do not disclose your account password and any other account registration information to unauthorized people.

Please be aware that none of the methods of transmission over the Internet or methods of electronic storage are 100% secure. Therefore, while we take reasonable steps to protect your Personal Data, we cannot guarantee its absolute security.

By submitting your information, you agree that your information, including Personal Data, may be transferred to and stored in computers and systems outside of the jurisdiction of your country. Where we transfer Personal Data out of Singapore, we take appropriate steps to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection comparable to that under the Singapore Personal Data Protection Act 2012, including through written contracts incorporating data protection terms. Where additional transfer mechanisms are required by other applicable data protection laws (including, where applicable, the EU or UK General Data Protection Regulation ("GDPR"), or the laws of other jurisdictions in which you reside), we put in place such additional mechanisms (such as standard contractual clauses) as required.

Our services may include links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to the third-party website. This Privacy Policy does not apply to other third-party websites. We strongly encourage you to review the privacy policy of the websites you visit. Bitdeer cannot control the content and privacy policies of any third-party website or service and is not responsible for it.

We do not knowingly collect or maintain Personal Data on our Services from individuals who lack the legal capacity to provide valid consent without the involvement of a parent or legal guardian, including individuals under the age of 13 or other age of minority. No part of our Services will target individuals under the age of 13 or other age of minority. If you are under the age of 13, please do not use or access our Services in any way.

For users in jurisdictions where a higher age threshold applies under applicable law (for example, 16 under GDPR Article 8, subject to member-state opt-down to as low as 13, or under UK-GDPR/Data (Use and Access) Act 2025 norms), that higher threshold applies in place of the age of 13 referenced above.

When we learn that we have inadvertently collected Personal Data from such individuals who lack legal capacity (including individuals of various applicable minority ages), we will remove or take other appropriate measures in accordance with applicable laws and regulations.

If we decide to use your Personal Data for any purpose other than as notified in this Privacy Policy, we will notify you and provide you with a valid exit path for you to choose not to use your Personal Data for such use.

If we need to disclose your Personal Data to a third-party for a purpose not described in this Privacy Policy, we will obtain your consent before making that disclosure and provide you with a valid exit path to decline such disclosure.

We may send you emails about new services and new events. You can refuse to receive promotional emails from Bitdeer by selecting the "Unsubscribe" feature in each email we send. However, you agree that users of the Services should continue to receive non-promotional emails related to the Services.

Unless there is a retention requirement in applicable laws and regulations (including, in the case of KYC/KYT Information, retention periods required under anti-money laundering laws as described in Section I.5 above), we will only retain and store your Personal Data for the period of time required to achieve the purposes stated in this policy.

Specific retention periods vary by data type:

(1) Service & Log Data: We generally retain infrastructure logs and technical telemetry for a limited period for security monitoring, debugging and platform optimization.

(2) Identity & Transaction Data: To comply with Anti-Money Laundering (AML) laws and financial regulations, we are often required to retain your Identity Verification Information and transaction history for a minimum period (typically 5 to 7 years) after your account is closed.

Where permitted by law, we may store certain Personal Data for filing or legal protection of our rights.

Personal Data that is no longer necessary for the purposes outlined in this Policy, and is not subject to legal retention requirements, will be deleted. In instances where immediate deletion is not feasible, access will be limited until deletion is possible.

If you wish to confirm that we are processing your Personal Data, access any Personal Data we may have about you, correct any Personal Data we collect from you, or delete your Personal Data, you may use the contact details set forth in this Privacy Policy under Section XI to make a request.

It is important for us to ensure the accuracy, completeness and currency of the Personal Data we collect about you. If you find that your information is inaccurate or out of date, please let us know and we will make the appropriate changes. However, we may not be able to accept requests to change information if we believe that the change will violate any legal or regulatory requirements or result in incorrect information.

We take reasonable steps to keep the Personal Data we hold about you accurate, complete and up to date for the purposes for which it is used. Those steps include validating or verifying your Personal Data, and correcting Personal Data promptly when you inform us it is wrong or out of date.

Before we act on a request, we will verify that the request comes from you or from someone authorized to act for you and may ask you for information to confirm your identity. If we cannot verify your identity, we will not be able to act on the request. Once we verify your identity, we will respond to the request within a reasonable time and in accordance with applicable laws.

If you have any inquiries, feedback, or requests concerning this Privacy Policy or the handling of your Personal Data, please contact our Data Protection Officer (DPO) at: [email protected] - our primary channel for privacy and data-related matters.

Additionally, contact may be initiated via the Bitdeer Help Center and the Bitdeer Support portal, both of which are accessible through our web and mobile applications and provide supplementary communication options.